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Minimizing the external distractions, the empathic listener should not cause interruptions. Being present even on the phone is enough if the person is mentally present and listening as well as responding appropriately to what the person is sharing. Having an empathic listening ability is essential to help a stressed coworker or sometimes even to a client.Ä«eing present does not mean that the other person should simply be present physically. Some are born with a natural ability to be an empath, and others develop and honor this skill throughout their lives. In business, empathic listening is a crucial skill, and having it is one of the leadership traits.
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Empathic listening can be termed as a compassionate and dynamic process that makes use of all the elements of communication and not just listening. Having a close listener is essential at the workplace as well as in personal life. If done correctly, empathic listening will help to deepen your relations with other people and give a sense of belonging. Empathic listening is needed and not empathic hearing, and it goes beyond merely hearing. Now imagine if the second person hears and understands it and reciprocates appropriately with necessary replies indicating that he has given complete attention. Words are falling on his ears without reaching his brain.
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One person is talking while the other person is not interrupting but not necessarily paying attention either. The first thing to understand here is the difference between listening and hearing. It is also known as active listening or reflective listening.Įxplanation: Empathic listening is beyond normal hearing. Empathic listening is defined as listening with an intent to care with the feeling of compassion and emotional understanding.